When I first considered claiming back my money from PPI, I weighed up the pros and cons of doing it myself and keeping 100% of the refund versus having you guys do it for me in exchange for a percentage.
As I’m quite busy with my work and life in general, I decided it was a lot easier and more efficient to hand over the paperwork to a professional organisation who does this every day and to let you get on with it for me.
I had several claims, all of which were handled really well. Only one of my claims had to go the Ombudsman and that too was resolved very quickly. So for me, the speed of the turn around and how fast things moved was a good point of your service.
I found your customer service and all the people that I dealt with to be very good. I have already recommended you to one friend and I absolutely recommend you to anyone else thinking about making a PPI claim.
At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to firstname.lastname@example.org with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website www.oraclelegal.co.uk/payments/ or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.