I spent some time reading through your website before deciding to ask you to take care of my claim and, as the terms were very clear, I had no reservations in making that decision.
During the claim process itself, I thought your service was excellent and I was especially pleased with the level of contact that I received from you, keeping me regularly updated with what was going on.
I found all of your staff to be very friendly and there was never a time where I thought “have they forgotten about me?”
I am very pleased with the service I received from you and have already referred a friend.
To anyone else wishing to get their money back from mis-sold PPI, I recommend they use your service to do so. Having you handle my claims on my behalf took a lot of weight off my mind because you dealt with everything.
At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to firstname.lastname@example.org with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website www.oraclelegal.co.uk/payments/ or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.