Refunds Policy

You’re entitled to a statutory cooling-off period of seven days after paying your invoice through our online payment system, during which you have the right to cancel and get a full refund.

In order to cancel you must provide notice of cancellation to us at our business address either by post, fax or email no later than 7 working days after payment.

If we’ve sent you an invoice then we’ve already completed our service to you in getting you a PPI refund, so if you choose to cancel your payment you’ll need to use another payment method to cover your invoice.


MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.