Getting some positive feedback from a client is always a good thing and it’s especially brilliant if they single out an individual for providing excellent service. That’s exactly what happened yesterday when we received an email from Mr Elliott, a client claiming back PPI on his mum’s behalf…
‘I was dealing with my mum’s claim through a claims adviser named Jessica O’Malley.
After speaking and corresponding with Jessica, she made the claim very easy for myself to deal with and my mum was also very, very happy with Jessica’s customer service. I can’t thank Jess enough, and to be honest I was overwhelmed at the size of the refund my mum received, even with the fee that was taken off for yourselves!!!
Anyway, just want Jessica to get tonnes of credit for the customer service she provided to my mum and I. She was easy to talk to and very polite and well mannered and very quick at dealing with things and corresponding with us!!!’
Definitely two more fans to add to the Jess Appreciation Club, thanks to Mr Elliott for the feedback and for choosing us to handle his mum’s PPI claim. In total Mr Elliott’s mum won back £921.18 on a credit card PPI policy mis sold by Monument.
Jess, you’re a ledge – you provided superb customer service and ensured Mr Elliott’s claim was thoroughly looked after, great work!