Barclays has gained a lot of negative publicity for the way that it has handled the PPI claims customers have filed. The bank hired Deloitte to help it process PPI claims a couple years ago. Barclays officials were heavily criticized when an undercover journalist found that Deloitte contractors were instructed to deny as many claims as possible. The bank has recently received more backlash for some technical problems that have affected some people.
Barclays recently tried to make some payments to some of their customers that were owed PPI. The banks were supposed to be deposited directly into the customers accounts.
However, the remittance process didn’t work as well as hoped. Some customers received their full deposits, while others were not made.
Regulators discovered that Barclays employees weren’t given the right directions. Many customers were deemed to be eligible for refunds while others were not.
Members of Parliament said that these problems were not acceptable. They have started to place a lot more pressure on Barclays to resolve the problem.
Barclays employees have defended their actions. They said that all customers that were owed money have received it, despite the glitch. However, the bank still needs to explain the outcome to both customers and regulators.
John Mann is one of the MPs on the Treasury Select Committee. Mann said that Barclays handling of the situation is unacceptable and stated that he will turn the case over to the Financial Conduct Authority. He insists that Barclays compensate all customers fully.
Barclays has been highly criticized for the way that it has handled problems in the past. The company has pledged to make some changes, but it is apparently making many of the same mistakes.
Customers and regulators are becoming increasingly irritated with the problems that the bank has caused. The bank may start losing customers in the future if it doesn’t make these changes.
At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to firstname.lastname@example.org with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website www.oraclelegal.co.uk/payments/ or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.