Oracle Legal helps Briggs Maynard recover £1,315.51 in Unfair Charges

The Client:

Name: Mr Briggs Maynard
Agreement: Credit Card
Lender: Capital One
Complaint: Unfair Charges

Outcome: Successful Payout – £1,315.51

Mr Maynard called us in October 2010 about the PPI policy on his credit card with Capital One.

From Claim To Case:

Mr Maynard rang our freephone number and spoke to one of our claims advisers, Adam, who asked the client what credit agreements he currently has. Adam asked this because often people will call in asking about one particular agreement but not consider that they may have a hidden PPI policy in other borrowings. This includes loans, car finance, mortgages and even re-mortgages.

Mr Maynard only had one agreement that was eligible for a claim but it wasn’t for mis sold PPI, it was for unfair charges on a credit card. After receiving the permission forms back (which we need to handle any claim) Adam was able to start the case by handing it over to our legal team.

From Case To Payout:

On 2nd February 2011, Adam was informed by our legal team that Capital One had come back with an offer of a full refund of all unfair charges that Mr Maynard had paid over the life of the agreement.

So, how much did we win for Mr Maynard?

In total, Mr Maynard received a full unfair charges refund of £1,315.51.



MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.