Name: Mr Briggs Maynard
Agreement: Credit Card
Lender: Capital One
Complaint: Unfair Charges
Outcome: Successful Payout – £1,315.51
Mr Maynard called us in October 2010 about the PPI policy on his credit card with Capital One.
From Claim To Case:
Mr Maynard rang our freephone number and spoke to one of our claims advisers, Adam, who asked the client what credit agreements he currently has. Adam asked this because often people will call in asking about one particular agreement but not consider that they may have a hidden PPI policy in other borrowings. This includes loans, car finance, mortgages and even re-mortgages.
Mr Maynard only had one agreement that was eligible for a claim but it wasn’t for mis sold PPI, it was for unfair charges on a credit card. After receiving the permission forms back (which we need to handle any claim) Adam was able to start the case by handing it over to our legal team.
From Case To Payout:
On 2nd February 2011, Adam was informed by our legal team that Capital One had come back with an offer of a full refund of all unfair charges that Mr Maynard had paid over the life of the agreement.
So, how much did we win for Mr Maynard?
In total, Mr Maynard received a full unfair charges refund of £1,315.51.