Kelpert Shamu recovers £1,348.81 in Unfair Credit Card Charges

The Client:

Name: Mr Kelpert Shamu
Agreement: Credit Card
Lender: Capital One
Complaint: Unfair Charges

Outcome: Successful Payout – £1,348.81

Mr Shamu called us in July 2010 about the PPI policy on his credit card with Capital One.

From Claim To Case:

Mr Shamu spoke with claims adviser, Alex, who went through mis sold PPI with the client and asked what credit agreements he is currently committed to or has had in the last six years. Alex asked this because mis sold PPI policies can be sold alongside mortgages, remortgages, car finance, loans and credit cards.

It was just as well that our PPI claims service includes this check because Mr Shamu had eight potential claims for mis sold PPI and unfair credit card charges. After receiving the permission forms back (which we need to handle any claim) Alex was able to start the cases and handed them over to our legal team.

From Case To Payout:

On 1st January 2011, Alex was informed by our legal team that one of the cases we were fighting for Mr Shamu had advanced to the offer stage. Capital One had come back with an offer of a full refund of all unfair charges that Mr Shamu had paid over the life of the agreement. Great news!

So, how much did we win for Mr Shamu?

In total for this case, Mr Shamu received a full unfair charges refund of £1,348.81. Shamone Mr Shamu!


MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.