Name: Mr Kelpert Shamu
Agreement: Credit Card
Lender: Capital One
Complaint: Unfair Charges
Outcome: Successful Payout – £1,348.81
Mr Shamu called us in July 2010 about the PPI policy on his credit card with Capital One.
From Claim To Case:
Mr Shamu spoke with claims adviser, Alex, who went through mis sold PPI with the client and asked what credit agreements he is currently committed to or has had in the last six years. Alex asked this because mis sold PPI policies can be sold alongside mortgages, remortgages, car finance, loans and credit cards.
It was just as well that our PPI claims service includes this check because Mr Shamu had eight potential claims for mis sold PPI and unfair credit card charges. After receiving the permission forms back (which we need to handle any claim) Alex was able to start the cases and handed them over to our legal team.
From Case To Payout:
On 1st January 2011, Alex was informed by our legal team that one of the cases we were fighting for Mr Shamu had advanced to the offer stage. Capital One had come back with an offer of a full refund of all unfair charges that Mr Shamu had paid over the life of the agreement. Great news!
So, how much did we win for Mr Shamu?
In total for this case, Mr Shamu received a full unfair charges refund of £1,348.81. Shamone Mr Shamu!