Good, you received the email…

There was a bit too much to tell you for one email, so you’ll find it here, plus you can come back and read it whenever you want.

The next step

Now that we’ve received your packs back, we’re now going to write to your lenders to request your loan paperwork. They legally have up to 56 days (8 weeks) to respond to this request and while most reply a lot sooner, be prepared to wait the full 8 weeks.

Once we have your loan paperwork we’ll check each borrowing for mis sold PPI; if you have it then we’ll get your money back and if you don’t – we’ll let you know. If you have a mis sold PPI policy, we’ll request a refund from the policy provider and, once again, they’ll have 56 days (8 weeks) to reply. As soon as we receive a response from the lender – we’ll let you know.

REMEMBER: If you’re making claims against a number of borrowings, e.g. a loan, credit card and a mortgage then we’ll contact you about each individual claim. This may mean you get an email update for each one, but this way you know how each individual claim is progressing.

We’ll let you know as soon as there are any developments, but if you have any questions about your PPI claims cases, please contact us for free on 0800 840 7292.


MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.