Andrew Flinders Gets Back A Stunning £7,699.04 in Mis sold PPI Payments

The Client

Mr Andrew Flinders

Agreement: Credit Card
Lender: MBNA
Complaint: Mis sold PPI

Outcome: Successful Payout – £7,699.04 £15,343.25 (see update at the end).

Mr Flinders called us in July 2010 about the PPI policy on his credit card with MBNA.

From Claim To Case

Mr Flinders spoke with Sarah, one of our claims advisers, wondering whether he might have a hidden PPI policy in his credit card agreement. Sarah explained that mis sold PPI had been included in many credit agreements and the only way to know for sure whether he had a hidden policy was to get the original paperwork from his lender.

Mr Flinders was happy for us to handle his PPI claim and requested we send out permission forms. Sarah popped in a few extra forms for Andrew after discovering he may have PPI policies hidden in other borrowings. It’s a good job she did because once we had all the paperwork back, we discovered Mr Flinders had FOUR potentially mis sold PPI policies.

With the permission forms back, Sarah was able to start the PPI claims cases (plus two more unfair charges cases) and handed everything over to our claims team.

From Case To Payout

On 5th August 2011, Sarah received some great news on one of the cases; MBNA had made an refund offer for mis sold PPI premiums paid by Andrew. Once the figure was through, it was clear that MBNA had made a full refund offer of all payments made towards the PPI policy in the credit card agreement. Mr Flinders was in for a pleasant surprise!

So, how much did we win for Mr Flinders (and what’s he spending it on!)?

In total for this one case, Mr Flinders received a full mis sold PPI refund of £7,699.04. But what will he be spending it on? Well, we were cheeky enough to ask and apparently it’s going towards a long-held ambition to get driving lessons, plus there’ll be home improvements and a villa holiday for his parents. Lovely.


In addition to winning his case against MBNA, Mr Flinders has also had two more successful cases, one against Alliance and Leicester and the other against Citi. The two additional payouts Mr Flinders has received are:

  • £1,707.84, and
  • £5,936.37, respectively.

Which brings his total PPI payouts to an impressive £15,343.25!

More Payouts For The Family

Mr Flinders was very happy with the service he received from us in winning these three PPI claims for him. So much so that he recommended us to his mum and brother who have also been successful with their claims.

In total, Andrew’s mum and brother have won back £25,154 between them, which brings the total for the family to £40,497.25. That’s a lot of mis-sold PPI!


MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.