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January 21, 2014
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What is a PPI Template Letter?

If you’re thinking about making a PPI claim then you may have heard about the PPI template letter, it’s an important tool to help you claim and acts as a framework for you to add your PPI complaint to – but you don’t always need it. You’ll only need a template letter if you’re claiming back PPI premiums alone, without the help of a company.

Why don’t I need a PPI template letter if I’m using a PPI claims company?

When claiming through a ppi company, they will speak to you about your situation at the point of the credit agreement and your recollection of the sales conversation or process. Once they have your side of the story; can prove you have PPI and believe you were mis sold, they’ll put your complaint together and make a claim. It is because they do this for you that you don’t need a PPI template letter.

How to use the PPI template letter

When making a PPI complaint you need to do exactly that, complain. After all; in order to be eligible for compensation you have to have been sold a PPI policy that was inappropriate, over-priced or ill-explained. If you’re claiming alone then the template letter is your chance to tell the bank – and the FOS if it goes that far – about how you were sold the policy and why you think it was mis sold to you.

A good template letter will give you pre-constructed sentences that you can edit to suit your specific circumstances, obviously if you want to change or add a section you can do that too. It’s about making sure that you’re presenting your case professionally and in its entirety as much as anything else. Here’s what a PPI template letter looks like…



There’s more to it than that excerpt but you get the idea, it contains paragraphs that form your complaint – you just add/edit/delete to fit your circumstances. We’ve got one you can download, there’s a link a the end of the article. Along with the PPI template letter you also send off a Financial Ombudsman Questionnaire which you can get here and any additional evidence you might have to support your case.

Evidence includes statements with ‘PPI’ or similar on, proof of self-employment if you’re complaining that you were never eligible for cover, or proof of savings if you are complaining that the sales person didn’t ask if you needed PPI. If you need a PPI template letter or want to see what one looks like, be our guest…

Download PPI template letter

Shortcut summary: A PPI template letter is a pre-constructed document that you can use to put together your complaint about PPI. You edit; add-to and delete the content to fit your circumstances, then send the letter and a FOS questionnaire to your lender or – if it goes that far – the Financial Ombudsman. Use the link immediately above to download a PPI template letter.

This is part 6/15 – continue your PPI claims education…

PPI Claims 101 – 1/15 | What is PPI?
PPI Claims 101 – 2/15 | Should I Bother Making a PPI Claim?
PPI Claims 101 – 3/15 | How To Claim Back PPI Yourself
PPI Claims 101 – 4/15 | How To Find The Best PPI Claims Company
PPI Claims 101 – 5/15 | No Win No Fee PPI Claims Explained
PPI Claims 101 – 6/15 | What is a PPI Template Letter?
PPI Claims 101 – 7/15 | Credit Card PPI Claims
PPI Claims 101 – 8/15 | Mortgage PPI – The Hidden Windfall
PPI Claims 101 – 9/15 | PPI Claims Deadline – Forget One, Remember The Rest
PPI Claims 101 – 10/15 | The Information You’ll Need To Make a PPI Complaint
PPI Claims 101 – 11/15 | What To Do If Your PPI Claim Is Rejected
PPI Claims 101 – 12/15 | The Financial Ombudsman & PPI Claims
PPI Claims 101 – 13/15 | Payment Protection Insurance Consumer Questionnaire
PPI Claims 101 – 14/15 | How Long Does a PPI Claim Take?
PPI Claims 101 – 15/15 | Do I Need To Pay Tax On My PPI Refund?

Think we’ve missed something? Recommend a topic using the comments section below.


By John Gregory

John writes for a as well as a number of financial blogs, he also create content for infographics, FAQ’s and personal finance sites. You can find him on Google+ and Twitter, get in touch – he doesn’t bite. Unless you’ve been mis-selling financial products.



MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.