The Payment Protection Insurance consumer questionnaire is the paperwork you need to complete to make an official PPI complaint to either your lender or the FOS – be sure to complain to your lender first. It’s also known as the Financial Ombudsman Questionnaire or FOS Questionnaire.
The questionnaire asks for personal and financial details related to the product or service you are complaining about, these details are used to process the complaint and establish if you were mis sold. There are 11 pages in total and you’ll need to fill out one questionnaire per PPI complaint, we’ll quickly go through each page – there’s a link to download a FOS Questionnaire at the end of the post…
Fill it out carefully and send it off to your lender (or the FOS) with any supporting documents such as statements with PPI on and loan/credit agreements. Remember PPI is also known as ASU, Accident Sickness & Unemployment Cover, Income Protection and Loan Repayment Protection so look for that on statements.
Shortcut summary: The Payment Protection Insurance Consumer Questionnaire is the 11-page document you fill out and send off to your lender or the FOS to complain about PPI. The questions cover personal and financial details related to the PPI policy and credit agreement, you’re also asked to give your recollection of the sale and explain why you’re unhappy. Send it off with any supporting evidence such as statements with ‘PPI’ on and the credit agreement.
This is part 13/15 – continue your PPI claims education…
PPI Claims 101 – 1/15 | What is PPI?
PPI Claims 101 – 2/15 | Should I Bother Making a PPI Claim?
PPI Claims 101 – 3/15 | How To Claim Back PPI Yourself
PPI Claims 101 – 4/15 | How To Find The Best PPI Claims Company
PPI Claims 101 – 5/15 | No Win No Fee PPI Claims Explained
PPI Claims 101 – 6/15 | What is a PPI Template Letter?
PPI Claims 101 – 7/15 | Credit Card PPI Claims
PPI Claims 101 – 8/15 | Mortgage PPI – The Hidden Windfall
PPI Claims 101 – 9/15 | PPI Claims Deadline – Forget One, Remember The Rest
PPI Claims 101 – 10/15 | The Information You’ll Need To Make a PPI Complaint
PPI Claims 101 – 11/15 | What To Do If Your PPI Claim Is Rejected
PPI Claims 101 – 12/15 | The Financial Ombudsman & PPI Claims
PPI Claims 101 – 13/15 | Payment Protection Insurance Consumer Questionnaire
PPI Claims 101 – 14/15 | How Long Does a PPI Claim Take?
PPI Claims 101 – 15/15 | Do I Need To Pay Tax On My PPI Refund?
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By John Gregory
John writes for a PPIClaimsAdviceline.com as well as a number of financial blogs, he also create content for infographics, FAQ’s and personal finance sites. You can find him on Google+ and Twitter, get in touch – he doesn’t bite. Unless you’ve been mis-selling financial products.
At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to firstname.lastname@example.org with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website www.oraclelegal.co.uk/payments/ or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.