The Awkward and Eye-Watering Truth Behind the PPI Claims Scandal [Infographic]
April 30, 2013
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How Long Does A PPI Claim Take?

From the first phone call, we’ve had PPI claims cases closed inside three weeks but some have taken eighteen months. In this example we’re assuming that you have done no preparation and that you want to claim through a company such as ourselves…

Day 1: You decide that you’re going to make a claim, pick up the phone and call the claims company. Pleasantries aside, they’ll tell you that in order to start your claim you’ll need:

Your Lenders name

Account Number For the Loan or Credit Card

Signed Letter of Authority

Day 1: A Letter of Authority (LOA) will be sent out to you, by signing this you’re giving the company authority to speak to your lender on your behalf and handle your claim.

Day 4: You send back the LOA (remember to sign it to avoid delays).

Day 6: If you don’t have the loan/credit card paperwork  then we make a Data Subject Access Request (DSAR) under section 77 and 78 of the Data Protection Act 1998 which your lender has 40 days to reply to. In our experience the banks usually reply within this timescale, but let’s give them the whole 40 days..

Day 46 (7 weeks): Once we have a copy of the original loan agreement we can lodge a complaint with your lender, which they have 8 weeks to reply to. With the current PPI claim backlog being faced by most lenders this is usually taking longer than 8 weeks. Lets work to a 10 week timescale…

Day 116 (4 months): Your lender replies with the results of your complaint:

– If you don’t have PPI then it’s the end of the road

– If you’re offered a payment that you’re happy with then you can expect a cheque in between 3 – 8 weeks.

– If you have PPI but the lender will not refund you then your complaint goes to the FOS, which is currently dealing with a lengthy backlog of mis sold PPI claims. This stage can take up to 18 months so be prepared for a wait.

The Long and Short of It

That’s purely an example case and a pretty smooth one at that. Ultimately; every case is different and payout times will vary depending on when you took out the borrowing, what paperwork you have, how quickly the lender or insurance provider replies.

You can be sure that we’ll deal with our end of the case as quickly and efficiently as possible, the rest is down to you getting the paperwork back, the lender coming to a decision and the Ombudsman’s workload (should it come to that).


This is part 14/15 – continue your PPI claims education…

PPI Claims 101 – 1/15 | What is PPI?
PPI Claims 101 – 2/15 | Should I Bother Making a PPI Claim?
PPI Claims 101 – 3/15 | How To Claim Back PPI Yourself
PPI Claims 101 – 4/15 | How To Find The Best PPI Claims Company
PPI Claims 101 – 5/15 | No Win No Fee PPI Claims Explained
PPI Claims 101 – 6/15 | What is a PPI Template Letter?
PPI Claims 101 – 7/15 | Credit Card PPI Claims
PPI Claims 101 – 8/15 | Mortgage PPI – The Hidden Windfall
PPI Claims 101 – 9/15 | PPI Claims Deadline – Forget One, Remember The Rest
PPI Claims 101 – 10/15 | The Information You’ll Need To Make a PPI Complaint
PPI Claims 101 – 11/15 | What To Do If Your PPI Claim Is Rejected
PPI Claims 101 – 12/15 | The Financial Ombudsman & PPI Claims
PPI Claims 101 – 13/15 | Payment Protection Insurance Consumer Questionnaire
PPI Claims 101 – 14/15 | How Long Does a PPI Claim Take?
PPI Claims 101 – 15/15 | Do I Need To Pay Tax On My PPI Refund?

Think we’ve missed something? Recommend a topic using the comments section below.


By John Gregory

John writes for a as well as a number of financial blogs, he also create content for infographics, FAQ’s and personal finance sites. You can find him on Google+ and Twitter, get in touch – he doesn’t bite. Unless you’ve been mis-selling financial products.


MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.