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Making a Credit card claim is fundamentally the same as making a PPI claim against a mortgage or loan, your lender and the Financial Ombudsman (FOS) treat them all in the same way. Credit card claims do differ from store card claims; with a credit card you complain directly to the provider whereas store card claims should be addressed to the underwriter, not the store that issued the plastic.

As with all PPI complaints you’ll need to fill out forms, know account numbers and send any supporting documents. Monthly statements can act as brilliant evidence of PPI when making a credit card PPI complaint – if you were paying for a policy, it’ll be mentioned on each statement.

How Much Am I Owed?

Getting an idea of how much compensation you’re owed on a mis sold credit card PPI policy can be trickier than with a loan or mortgage, this is because there is no fixed term and the balance may have fluctuated both up and down. You can work out how much you’ve paid by looking at the cost of PPI on each monthly statement, if you don’t have your statements you can ask the lender for copies – but check how much they’ll charge.

If you can’t work out how much you’re owed but have an idea of what your balance has been over the life of the card then let the card provider figure out what you’re owed. If they make a refund offer and you have reason to suspect it’s low then you can ask them how they worked it out.

That’s it really, the most important thing to do if you think you’ve been mis sold credit card PPI – is make a claim.

Shortcut summary: There’s no difference between making a credit card PPI claim and mortgage or loan PPI claim, just remember to include the credit card number and any statements you have as they will have the monthly PPI cost on – if you paid for it. There’s a subtle difference between credit card PPI claims and store card PPI claims in that you will need to approach the underwriter – not the store – when making the latter.

This is part 7/15 – continue your PPI claims education…

PPI Claims 101 – 1/15 | What is PPI?
PPI Claims 101 – 2/15 | Should I Bother Making a PPI Claim?
PPI Claims 101 – 3/15 | How To Claim Back PPI Yourself
PPI Claims 101 – 4/15 | How To Find The Best PPI Claims Company
PPI Claims 101 – 5/15 | No Win No Fee PPI Claims Explained
PPI Claims 101 – 6/15 | What is a PPI Template Letter?
PPI Claims 101 – 7/15 | Credit Card PPI Claims
PPI Claims 101 – 8/15 | Mortgage PPI – The Hidden Windfall
PPI Claims 101 – 9/15 | PPI Claims Deadline – Forget One, Remember The Rest
PPI Claims 101 – 10/15 | The Information You’ll Need To Make a PPI Complaint
PPI Claims 101 – 11/15 | What To Do If Your PPI Claim Is Rejected
PPI Claims 101 – 12/15 | The Financial Ombudsman & PPI Claims
PPI Claims 101 – 13/15 | Payment Protection Insurance Consumer Questionnaire
PPI Claims 101 – 14/15 | How Long Does a PPI Claim Take?
PPI Claims 101 – 15/15 | Do I Need To Pay Tax On My PPI Refund?

Think we’ve missed something? Recommend a topic using the comments section below.


By John Gregory

John writes for a OracleLegal.co.uk as well as a number of financial blogs, he also create content for infographics, FAQ’s and personal finance sites. You can find him on Google+ and Twitter, get in touch – he doesn’t bite. Unless you’ve been mis-selling financial products.



MARCH 23RD 2020

At this time we are continuing business as usual however our team will now largely be working from home. This limits our phone contact availability. Customer support remains available Monday to Friday but please email in to info@oraclelegal.com with your query. We aim to get back to you within 48 hours. On receipt of PPI refunds our fees remain payable and can be paid via our website www.oraclelegal.co.uk/payments/ or via BACS. We are also working on some other areas of potential claim for you in connection with your PPI and will be in touch shortly where applicable to present this to you.

IMPORTANT:The last day we can accept a new claim is Friday 23rd August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time.